Budapest is the host to KPMG Global Services Hungary, KPMG’s international compliance services center, which offers VAT compliance and Accounting solutions, and multicultural compliance professionals, who can provide coverage in more than 40 countries with relevant language and technical skills.  

KPMG Delivery Network (KDN) is a formal business unit of KPMG enabling clients to broaden their operational capacity. 2021 is the first year of KDN’s operations and will see new processes and ways of working set up to support the sustainable and efficient operations of businesses, also developing and scaling centralized services.

Job purpose

We are looking for an experienced and high-performing New Service Development & Strategy Senior Manager to play a critical role in driving the build-out and operationalization of new global service line propositions through the KDN Tax & Legal network.

A new position and team, this role will be hands-on in driving the build-out of new global propositions into KDN Tax & Legal – adopting a lean startup methodology - whilst also playing a critical role in defining the playbook for service development and the Strategy for how KDN Tax & Legal partners with global leaders to rapidly assess, mobilize and build new capability. This will be an iterative and constantly evolving element of the role as we strive to create a repeatable yet flexible model that represents excellence in global delivery build.

This role will involve working closely with the Head of Service Development & Strategy and partnering with counterparts from global service lines as you help them build new global service capabilities. Your global service delivery experience, excellent stakeholder management skills, and the ability to support the solutioning/definition of future states will be critical, as well as the ability to bring in and manage SMEs and build, lead, organize and motivate an agile project team to develop Minimum Viable Products (MVP’s) that provide exceptional business value.

What we offer

• Flexible working hours and home office opportunity
• 3 paid days for volunteering and CSR activities
• Multicultural working environment in a newly built office
• Medicover and life insurance package
• iPhone8 with subscription
• Regular English and Hungarian courses
• Fast development opportunity in a Big4 environment
• Opportunities for assignments in foreign KPMG offices after 2 years
• In-depth professional training from beginner to advanced level
• Online and offline sports opportunities
• Relocation support for foreign candidates

Key Accountabilities

Service Delivery partnering and build

• Partnering with Global Tax & Legal Service Line leadership to support their growth ambitions
• Interact with Global Tax & Legal Service Line leaders to understand service development needs (incl. service expansion, geographic expansion, service delivery evolution)
• Support Global Tax & Legal Service Lines with centralized delivery expertise when building their business cases for leadership approval
• Bring your appetite for innovation and lean startups to help Global Tax leaders identify and launch new propositions rapidly
• Coordination of service delivery builds following Global Tax & Legal approval
• Adopt a lean startup methodology to manage the build-out of KDN aspects of global propositions including coordination of SMEs and contractors as required
• Proactively engage service line leaders with content/methodologies to expedite execution and leverage best practices where available

Strategic Development of Service Delivery

• Design ‘End State’ Playbook and supporting methodologies for service development in KDN Tax & Legal
• Work with the Head of Service Development & Strategy to design target end state for service build excellence in KDN Tax & Legal including but not limited to: approaches and methodologies for opportunity assessment and prioritization, Target Operating Model build for 3 Tiers of Delivery, process decomposition, and design, playbooks for content communication and proposition launch and accreditation across global teams and member firms
• Collaborate with cross-functional stakeholders to understand available methodologies and assimilate them into best practice
• Assessment of existing Tax & Legal service delivery content
• Collaborate with counterparts from Advisory and Audit to understand available content and models to leverage in order to avoid duplication
• Coordinate build-out of playbook and methodologies, and framework for ensuring iteration and development
• Project manage playbook build including managing content input from SMEs, coordinating challenge board sessions with senior stakeholders at pre-defined stage gates
• Responsible for the designing framework for ensuring supporting methodologies are constantly refreshed and reflect the latest thinking and learning
• Develop & Coordinate Strategic Collateral to support KDN Tax & Legal stakeholders in making the right strategic and commercial decisions
• Collaborate with the Head of Service Development & Strategy to design a suite of content to support strategic decision making for KDN Tax & Legal, encompassing delivery capability, Global Delivery presence, and performance measurement 

• Fluency in English
• Minimum of 10 years of relevant experience
• Experience working in a matrix structure in a global professional services environment
• Experience with facilitating multi-day workshops
• Significant analytical skillset
  
• Experience in working with global leaders
• Strong quantitative abilities
• Able to solve complex problems
• Excellent communication skills with the ability to build relationships
• Strong influencing and interpersonal skills
• High level of commercial acumen
• Professional qualification as applicable